Questions? We've got answers

Today, we have a fully featured basketball product and a beta Volleyball product. Upload your game, and we deliver box scores and highlights in the SportsVisio app. We’re working on some other sports and hope to have some news on release dates later on in 2025.  If you would like to join our early access list for volleyball, send us a mail: sales@sportsvisio.com

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After the game is uploaded, it usually takes less than 24 hours to have stats and highlights, but it may depend on the length and quality of the videos. We always work on having results returned within 48 hours.

Our revolutionary sports computer vision recognizes players based on a variety of inputs including jersey color and numbers. Players on the same team must have the same color jersey, with visible and different numbers for each player, ideally on the front and back.

You can get full team and player stats, watch highlights for every play and enjoy an automatically generated highlight reel for every player, and showcase your awards in our player locker. Statistics include minutes, field goals made, field goals attempted, three pointers made, three pointers attempted, free throws made, free throws attempted, field goals %, three pointer %, free throw %, blocks, steals, turnovers, assists, personal fouls. Advanced stats such as minutes and shot charts are coming soon.

The SportsVisio community is public and all users can see the results of all games, if they know what to search for.

We also have a Private feature that enables our program owners or coaches to limit access to only the players or parents of players based on email addresses. Contact our team at customersuccess@sportsvisio.com to make your program or team private and limit access.

It is not possible to change your email account. However, if you wish to use a different email, you can unclaim your player, delete the current account, create a new one with the desired email, and then claim your player again.

Mistakes can happen and we appreciate you letting us know. You can report any inaccuracies in your player profile, game overview, or highlight view. You can also contact our Customer Success Team at customersuccess@sportsvisio.com

Yes, you can download the “SportsVisio” app, signup, search from your team, and claim your player. If you are in a SportsVisio league, once you are added to a team you will also receive an invitation email that takes you to the app where you will be able to claim your player.

You can contact us at customersuccess@sportsvisio.com and inform us of the player whose number is yet to be decided. We'll assign a provisional number that can be updated later. Kindly submit the other required details for that player including Full name and email. This will ensure the player can claim his or her profile in our app. Please note, providing the final player number before the season starts is crucial for accurate game stats and highlight attribution.

• Ensure that your app is updated to the latest version.
• Ensure that you have signal or Wi-Fi while using the app.
• If the app crashes, fully close and restart the app.
• If all these steps fail, please contact customersuccess@sportsvisio.com with the following information: Phone model, Phone type, Current app update number

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Volleyball is available in a closed invite only beta, as of September 2024. If you would like to get started with us. send us a mail: sales@sportsvisio.com

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We have two options - public or private.

If you choose to make your program or team public, then any app user would be able to find your team and view stats and highlights.

If you choose to make your program or team private, then you control who has access and can limit who is able to view stats and highlights.

That's all good - we just need to know about it.  Send us an email at customersucess@sportsvisio.com and we'll make sure the new player and his/her number gets added in.

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We can arrange for the stats to be aligned to the player and not the number, but we need to know about it. Send us an email at customersucess@sportsvisio.com with all of the key details - who changed number, what is their new number, etc. We'll make sure it's all lined up so those triple doubles are given the the right player!